By Brent Applegate, Licensed Master Plumber | Polly Plumbing | License No. RMP-42199 Serving Keller, Southlake, Colleyville, Flower Mound, North Richland Hills, Grapevine, Trophy Club, Roanoke, and all of Tarrant and Denton Counties. Based in Keller, TX.
Emergency Plumber in Keller TX: What to Do Right Now and Who to Call
If you are dealing with a plumbing emergency in Keller right now, start with the five steps below. They apply to every residential crisis — burst pipe, major leak, sewer backup, flooding, or anything else that has you searching for a plumber.
If you need to skip to the phone: call Polly Plumbing at (817) 286-3446). Live agents answer 24 hours a day, 7 days a week and can book your appointment immediately — any time of day or night. Brent arrives for service calls Monday through Friday 8am to 4pm and Saturday 8am to 2pm. There is no emergency surcharge at Polly Plumbing.
Do These Five Things Right Now
Step 1: Shut Off the Water
The first job in every plumbing emergency is stopping the water. Every minute it runs is more damage.
For a single fixture — an overflowing toilet, a supply line under a sink, a faucet that will not stop — find the shutoff valve directly behind or beneath that fixture and turn it clockwise until it stops. This cuts water to that fixture without affecting the rest of the house.
For a burst pipe or a leak with no localized shutoff — find the whole-house main shutoff. In most Keller homes it is at the water meter in a small covered box near the curb, or near the main water entry point inside the garage or utility room. Turn it clockwise until it stops.
If you cannot find or operate the shutoff — call the City of Keller utility line. They can shut off the meter at the street. Then call Polly Plumbing at (817) 286-3446 to book your appointment with a live agent.
Knowing where your main shutoff is before an emergency matters. If you are not sure right now, take two minutes when you finish reading this to locate it. Walk to the meter box at the curb. Note where the interior shutoff is in your garage or utility room. That knowledge is worth more than any tool in your cabinet when water is flowing somewhere it should not be.
Step 2: Turn Off the Water Heater
Once the main supply is off, turn off the water heater. A gas unit with no incoming water will overheat. An electric unit with no water can damage the heating elements.
Gas water heater: Turn the control knob to the pilot position. Electric water heater: Flip the breaker at the electrical panel.
This takes 60 seconds and protects an appliance worth $2,500 to $4,000 from secondary damage during the emergency.
Step 3: Address the Electrical Risk
Water near electrical outlets, appliances, wiring, or your electrical panel is the most serious safety hazard in a plumbing emergency. If water is present near anything electrical, shut off the circuit breaker for the affected area before touching anything wet.
If you are unsure whether there is an electrical risk in the flooded area, do not enter it. Wait outside and let Brent assess it on arrival.
For a gas smell anywhere in the home: Do not touch any electrical switch. Do not use your phone inside the house. Leave immediately, leave the door open as you exit, go to your car at the end of the street or a neighbor’s home, and call 911. Then call Polly Plumbing from outside to book your gas line service appointment.
Step 4: Document Before You Clean Up
Before mopping or moving anything, take photos and short video of the water, the affected area, and any visible pipe or fixture involved. This documentation is required for homeowner’s insurance claims. Insurers need evidence of the original damage condition before cleanup.
This takes two minutes. Do it before touching anything.
If the emergency involves sewage backup — toilet overflow, sewer line backing up into floor drains or a shower — do not use any other drain or fixture in the house until the line is cleared. Every flush or drain use pushes more sewage into the home.
Step 5: Call Polly Plumbing and Get Booked
Call (817) 286-3446). A live agent answers around the clock and will book your appointment immediately. You do not get voicemail. You do not get an automated system. A real person takes your call, confirms your address and situation, and schedules Brent’s arrival.
What to have ready: Your address. Whether the water is shut off. What you are seeing — burst pipe, flooding, backup, no hot water, gas smell. How long it has been happening.
That information means Brent arrives with the right parts and tools rather than making a diagnostic trip first.
Why 24/7 Scheduling With a Live Agent Matters
Most plumbing companies in Keller fall into one of two categories after hours. They send you to voicemail and you wait until morning to hear back. Or they route you to an answering service that takes a message but cannot confirm when anyone will call.
Polly Plumbing’s scheduling line is staffed with live agents 24 hours a day, 7 days a week. When you call at midnight on a Sunday because you have just discovered a burst pipe, a real person answers. They confirm your situation, book your appointment for the first available service slot, and tell you exactly when to expect Brent. You are not left waiting to hear whether anyone received your message.
That booking confirmation matters. A homeowner who knows a licensed plumber is coming at 8am can make informed decisions about whether to stay in the home, what to protect overnight, and whether any temporary measures are worth taking. A homeowner who left a voicemail and does not know if anyone heard it cannot make those decisions.
Brent’s service hours are Monday through Friday 8am to 4pm and Saturday 8am to 2pm. For a call that comes in during those hours, same-day service is the standard. For a call that comes in overnight or on Sunday, the live agent books the next available slot and you start the next morning knowing exactly where you stand.
What Counts as an Urgent Plumbing Call
Not every plumbing problem needs to jump the queue. Here is the honest framework.
Call immediately — active damage happening now:
A burst or actively flowing pipe. Raw sewage backing up into fixtures in the home. Any gas smell inside the house — this is 911 first, then Polly Plumbing. A water heater leaking from the tank body or base seam with water flowing. A sump pump failure during an active storm with water rising. Any flooding or standing water from a plumbing source.
Call same-day — urgent but not actively worsening:
No hot water anywhere in the house. A toilet that will not flush and it is the only one in the home. A main sewer drain backing up slowly. A sump pump that is not running but there is currently no storm. Any plumbing issue limiting your ability to use the home normally.
Schedule in the next few days — not urgent:
A single slow drain. A dripping faucet. A running toilet. A minor leak at a fixture connection that is contained and not growing. Water heater maintenance that is overdue. Any cosmetic or functional issue not causing damage.
If you are unsure which category your situation falls into, call (817) 286-3446) and describe what you are seeing to the live agent. They will connect you with the right booking slot and flag urgent situations for priority scheduling.
The Most Common Urgent Plumbing Calls Brent Gets in Keller TX
Burst Pipes After January Cold Snaps
Keller and Tarrant County experience hard freezes most winters — temperatures at or below 20 degrees that freeze pipes in unconditioned spaces. The most vulnerable locations in a Keller home are outdoor hose bibs, pipes in unconditioned garages, pipes in poorly insulated exterior walls, and pipes running through attic spaces.
Pipes rarely burst during the freeze. They burst when they thaw — often hours after temperatures rise. A pipe that froze overnight may be intact at 6am and burst at 9am. Keller homeowners who wake up to a burst pipe after a freeze should shut off the main supply immediately and call Polly Plumbing to get on the morning schedule.
A burst pipe in a wall or ceiling can release 100 gallons per hour or more. The difference between calling at 7am and waiting until 11am can be thousands of dollars in water damage remediation that the repair alone would not have cost.
Sewer Line Backup
A sewer backup presents as multiple fixtures draining slowly or not at all at the same time — toilets that do not flush, sinks that fill and will not drain, water backing up into floor drains or shower stalls. In Keller the most common causes are root intrusion from mature trees and grease accumulation in the main line.
A sewer backup is urgent because every fixture you use pushes more sewage into the home in the wrong direction. Stop using all drains and fixtures and call Polly Plumbing to get scheduled.
For the full detail on Keller drain and sewer line problems, see our drain cleaning Keller TX guide.
Water Heater Failure
A water heater leaking from the tank body or producing rust-colored water with a complete loss of hot water is a same-day call. For full water heater emergency guidance see our water heater repair service in Keller TX and our no hot water diagnostic guide.
Sump Pump Failure During a Storm
A sump pump that fails during active rainfall is urgent for any Keller home where the pump protects a finished garage, utility room, or crawl space. Check the GFCI outlet first — a tripped GFCI is the most common cause of apparent pump failure and takes 30 seconds to check. If GFCI is fine and the pump is still not running, call Polly Plumbing immediately.
For the full sump pump failure diagnostic, see our sump pump repair Keller TX article.
Gas Leak
A gas smell is not a plumbing call first — it is a 911 call first. Leave the home without touching any electrical switches, call 911 from outside, then call Atmos Energy at 1-866-322-8667. After the utility company addresses the immediate safety situation, call Polly Plumbing to assess and repair the gas line.
No Emergency Surcharge: What That Means for Keller Homeowners
Many plumbing companies in Keller charge a premium for urgent or same-day service. Some are upfront about it — an extra fee for calls that need same-day attention. Others build the premium into the labor rate without disclosing it clearly.
Polly Plumbing does not charge an emergency surcharge. An urgent same-day call is priced the same as a scheduled visit. The dispatch fee is $89, waived for PollyCare members. All work is quoted in writing before it begins.
This matters because the right time to call a plumber in a crisis is immediately — not after you have spent 20 minutes trying to calculate whether after-hours pricing makes it worth waiting until morning. The calculus at Polly Plumbing is simple: call, get booked, know when Brent is coming, take the steps above to limit the damage in the meantime.
What to Do Overnight While You Wait for Morning Service
If your emergency happens outside service hours, a live agent will book you for first thing in the morning. Here is what to do overnight to limit damage until Brent arrives.
If water is actively coming in: Shut off the main supply at the meter and leave it off overnight. Yes, the household has no running water until morning. That is the correct trade-off against flooding.
If a pipe has burst in a wall or ceiling: Shut off the main supply. Place buckets or towels under any drip points. Do not use electricity in the affected room. Do not attempt to cut into walls to find the pipe — that work requires a licensed plumber.
If the sewer is backing up: Stop using every fixture in the house. A backed-up sewer with no active overflow can usually wait until morning without worsening significantly if you stop adding water to the system.
If the sump pump has failed and water is rising: If water is actively entering a finished space and rising, and the pump cannot be restarted with a GFCI reset, consider whether any valuables, electronics, or furniture can be moved to higher ground in the home overnight.
If there is no hot water only: This is not a damage emergency. Leave the water heater off as a precaution and use cold water overnight. Call Polly Plumbing in the morning for a same-day diagnosis.
What Polly Plumbing Does on Every Urgent Service Call in Keller TX
When you call Polly Plumbing for urgent plumbing service in Keller or anywhere in the surrounding service area, a live agent answers, confirms your situation, and books the appointment. You get a text with Brent’s photo before he knocks.
On arrival Brent assesses, stops any active damage not already contained, and gives you a written diagnosis and repair quote before any work begins. Every visit — urgent or scheduled — includes a written summary documenting the problem, the repair, and any related findings. That documentation matters for insurance claims and any follow-up work.
Service areas: Keller, Southlake, Colleyville, Flower Mound, North Richland Hills, Grapevine, Trophy Club, Roanoke, and all of Tarrant County and Denton County.
Call (817) 286-3446 any time. A live agent answers 24/7. No emergency surcharge. No voicemail.
Frequently Asked Questions About Emergency Plumbing in Keller TX
Is Polly Plumbing available 24 hours a day in Keller TX?
Polly Plumbing’s scheduling line is staffed with live agents 24 hours a day, 7 days a week — call any time and a real person answers and books your appointment. Service calls with Brent are available Monday through Friday 8am to 4pm and Saturday 8am to 2pm. If you call overnight, your appointment is booked immediately for the next available morning slot so you know exactly when help is coming.
Does Polly Plumbing charge extra for urgent or same-day service?
No. There is no emergency surcharge at Polly Plumbing. Urgent same-day service is priced the same as a scheduled visit. The dispatch fee is $89, waived for PollyCare members. All work is quoted in writing before it begins. Call (817) 286-3446 any time.
What should I do first in a plumbing emergency in Keller TX?
Shut off the water at the nearest valve — at the fixture for a localized problem, at the main shutoff for anything widespread. Turn off the water heater if the main is off. Cut electrical power to any area where water is present. Document the damage with photos before cleanup. Then call Polly Plumbing at (817) 286-3446 to book your appointment with a live agent.
Where is the main water shutoff in my Keller TX home?
In most Keller homes it is in the covered meter box near the curb at the street, or at the main water entry point inside the garage or utility room. Turn it clockwise to close. If it will not turn or you cannot locate it, call the City of Keller utility line and they will shut off the meter at the street.
Is a burst pipe an emergency in Keller TX?
Yes. Shut off the main water supply immediately and call Polly Plumbing at (817) 286-3446. A live agent answers any time and will book you for the first available slot. A burst pipe can release 100 gallons per hour or more. Shutting off the main and getting booked immediately limits the damage significantly compared to waiting.
What should I do about a plumbing emergency overnight in Keller TX?
Call Polly Plumbing at (817) 286-3446. A live agent answers around the clock and will book your appointment for the first available morning slot. While you wait: shut off the main water supply if there is active flow, stop using all drains if a sewer line is backing up, move valuables away from flooded areas, and document the damage with photos. A confirmed booking means you know exactly when help is arriving.
How much does urgent plumbing service cost in Keller TX?
At Polly Plumbing there is no emergency surcharge — urgent same-day service is priced the same as any scheduled visit. The dispatch fee is $89, waived for PollyCare members. The minimum service fee is $349. All repair work is quoted in writing before it begins. Call (817) 286-3446 any time — live agents answer 24/7.
Written by Brent Applegate, Licensed Master Plumber, Polly Plumbing. Texas License RMP-42199. Based in Keller, TX. Serving Tarrant and Denton Counties.
Published: May 2026. Last reviewed: May 2026.